Service Manager

The Kenco Material Handling Solutions (KMHS) Service Manager is responsible for all technicians and overseeing all day to day activities in the service department. Functions Consistently attain technician utilization at or above 85%. Consistently attain a service billing efficiency ratio above 75% Control technician labor cost at or below 28% of revenue Insure that training targets are achieved and maintained in all areas where training expectations are established. Must abide by all Kenco Corporate Safety  and Quality Procedures Verify that accepted best practices are operating in the shop location Assist in implementing and sustaining a recruiting program for technicians Evaluate the performance of each technician against established performance criteria Ensure that training goals for technicians are met Develop and maintain best practices for work order coordination between parts and service department Verify that all jobs leaving the shop are completed in a timely manner and all safety issues are addressed Make daily assignments of work loads and job duties Assist in developing, maintaining and accounting for optimal inventory stocks for all service vans Responsible for general cleanliness of the shop Oversee completion of all necessary paperwork in a timely manner to facilitate prompt billing Manage a Preventative Maintenance program for all technicians Review and evaluate technician daily KKMS productivity sheets Must interact with customers and coworkers in a professional manner Fill out all forms, documents, and notations in a legible, accurate manner and turn in, file, or submit to the proper place or person. Maintain open communications with all associates Qualifications 3-5 years of related experience and/or training in a service environment. Background in Material Handling Service operation or related field Competencies Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement Customer Focus - Building strong customers relationships and delivering customer-centric solutions. Travel Requirements This position is expected to travel approximately 25% or less. A passport is not required, but recommended. SERVI02365
Salary Range: NA
Minimum Qualification
Less than 5 years

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